Refund Window and Eligibility
A full refund may be requested without providing a reason within 7 days of the first payment. The refund window starts with the first successful payment recorded on the account and is determined by the time the request enters the ticket system. A no-reason request does not require an evaluation of the routes, client, or user experience, but the account status and usage requirements in this policy still apply.
“First payment” means only the first successful payment made on the same account. Later renewals, additional purchases, plan upgrades, or repurchases do not create a new first-payment refund window. Whether an order qualifies as a first payment is determined by the account’s order and payment records. After a request is submitted, related subscription or data benefits may be paused to prevent further usage during review.
When a Refund Does Not Apply
A no-reason full refund does not apply in the following cases: the request is submitted after the refund window; the purchased subscription or data plan has been fully used, or usage clearly exceeds a reasonable range for a short connection test; the account has been restricted or terminated for violating the Terms of Service; the order shows stolen payment credentials, repeated chargebacks, a fictitious transaction, or other abnormal payment activity; or the user has opened a dispute through a payment channel and the same order has entered an external process.
A refund review is not rejected solely because of one failed connection. If the issue relates to route selection, client configuration, or the local network environment, the user may first submit the connection details through a ticket. This does not affect eligibility while the request remains within the refund window. For accounts with abnormal traffic or violations, LrVPN will check order, login, traffic, and ticket records to verify the facts rather than relying on unverifiable statements.
Request Process and Required Information
Refund requests must be submitted through the ticket entry in the user panel. No email address is required for registration, so identity verification is based on information that can be verified within the account. Include the username, relevant order, payment method, payment record, and the order or orders covered by the request. A no-reason refund does not require an experience rating; for duplicate charges, unusual order status, or connection issues, screenshots of prompts, the client platform, and a description of the issue may be added for verification.
Confirm that the selected order is correct before submitting. Multiple orders, renewal orders, and upgrade orders must be listed separately; do not submit only a payment screenshot that cannot identify the related order. If information is insufficient during review, the ticket will request verifiable details. Continue replying in the original ticket to avoid splitting the order status across duplicate requests.
Original-Payment Returns and Processing Time
Once approved, a refund is generally returned through the original payment method. For orders paid through Alipay or WeChat Pay, the funds will be returned to the corresponding original transaction channel when that channel supports original-payment refunds. After the payment channel receives the submission, a page showing that the refund is complete does not mean the funds have already arrived in the user’s account; the actual arrival time depends on the payment platform’s processing status, and LrVPN makes no additional promise about processing outside the payment platform.
If the original payment channel cannot process the return, the ticket will explain the available verification method. Do not submit repeated claims for the same order through multiple channels while the refund is still being processed. If a payment dispute, freeze, or abnormal channel status occurs, processing depends on when the relevant payment records return to a verifiable state.
USDT and Special Payment Statuses
USDT transactions use a different return process from Alipay and WeChat Pay. The applicant must provide the original transaction record, the network used, and wallet information that can receive the refund in the ticket. The wallet address and network must be checked by the applicant; if a transfer cannot be completed because the submitted information does not match, it must first be corrected in the original ticket. The refund amount is based on the verified payment record for the actual order and is not recalculated according to market changes.
After a blockchain transaction is submitted, its confirmation status is determined by the relevant network. For requests with a missing transaction identifier, an inconsistent network, payment records that cannot be matched to the order, or funds under dispute, the review will continue once the information can be verified. For any payment method, the related order benefits end when the refund is completed, and issued subscription credentials will no longer provide service.